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Terms That Shape Your Account

Your account terms place Salon Prive, White King, Football Studio, Crash X and wallet rules for Touch 'n Go, GrabPay, Boost dan FPX under one contract, so you…

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CONTACT ROUTES

Help With Account Terms

When a clause is unclear, ask us before you act on it. Our contact paths are meant for term questions, acceptance records, wallet clause checks and dispute steps, not generic chatter. Keep screenshots, receipt IDs, device time and the moment of the event ready, because those details help us match your question to the clause that applies. You can also ask which term version sits on your account.

Team online

Live Chat Terms Query

Use live chat for time-sensitive questions about account access, clause acceptance, or a paused wallet action. Our agent will point you to the relevant term and record the conversation under your account.

Email Clause Check

Email us when your term question needs attachments, screenshots, or a written answer you can keep. Include your account nickname, payment reference, game name, and the clause wording you want checked.

WhatsApp Terms Desk

Use WhatsApp for short follow-ups after a clause question has been logged. Share the earlier ticket reference so we can connect your message to the same term issue without asking twice.

ACCOUNT CONTROLS

How We Apply Your Terms

We apply the Terms & Conditions through account records, wallet logs, cookie choices and security checks.

Version Records

Each time you accept a term version, we record the time, device signal and account reference. This helps us show which clause applied when you joined, entered a game, or sent a wallet request.

Data Use Under Terms

Your profile data is used to apply the contract, confirm wallet ownership, answer clause questions and meet record duties. We do not ask for extra documents unless a term-based check requires them.

Cookie Choices

Cookies help us remember your accepted term version, language choice and session state. If you clear them, we may ask you to confirm the current terms again before account actions continue.

Account Security Duties

The terms require you to keep passwords, OTP codes and device access private. If you tell us about suspected misuse, we may pause selected actions while we check the account record.

Record Retention

Acceptance logs, wallet references and contact transcripts are kept for as long as needed to answer disputes, meet legal duties and apply the contract. When that need ends, we remove or archive them.

Change Requests

If your profile record is wrong, ask us to correct it through support. Where a past acceptance or transaction record cannot be changed, we can add a dispute marker for context.

Answers On Account Terms

These answers explain how our Terms & Conditions affect everyday account decisions, from eligibility to wallet records and clause changes. They do not replace the full contract, but they help you see where to look before you open your account, enter Salon Prive, or ask us to process a withdrawal. If your issue is specific, contact support with the clause name, payment reference or account action involved.

You need to accept the current Terms & Conditions before we create or continue your account. Acceptance means the wallet, game access and support clauses apply, subject to local law where access is permitted.

Access from Malaysia depends on local law and is available where local law permits. If a clause or regional rule prevents service, we may restrict account actions until the matter is cleared.

When a term version changes, we may show a notice inside your account or during entry to the lobby. You may need to accept the revised wording before wallet or game actions continue.

Touch 'n Go, GrabPay, Boost dan FPX entries are checked against the wallet clauses in the Terms & Conditions. Your account name, receipt record and bank reference may need to match before a withdrawal moves forward.

Yes. The Terms & Conditions allow us to pause selected actions when a clause check is needed, such as mismatched payment records, unusual login patterns or a dispute about accepted wording.

Cookies help keep your accepted term version, language setting and session state attached to your account visit. If cookies are cleared, we may ask you to confirm the current terms again.

Yes, contact support if your profile data is wrong. Some contract records, such as past acceptance logs or completed wallet references, cannot be rewritten, but we can add a correction marker where suitable.

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